Make chat easy for today's digital customers
Delight your customers with support on channels they love and guide them to find answers fast with Freshdesk Messaging (formerly Freshchat)
Made for people that make you win
'Wow' your customers, 'excite' your team and 'delight' your managers with Freshdesk Messaging!
MESSAGING INTEGRATIONS
Serve your customers on WhatsApp
Redefine your customer service strategy by leveraging Freshdesk Messaging’s (formerly Freshchat) official WhatsApp Business integration to serve your customers, wherever they are.
Manage multiple WhatsApp messages in one, single workspace.
Prioritize messages from multiple WhatsApp numbers. Serve your customers better by connecting with your favorite 3rd party tools to get full customer context, collaborate with your teammates remotely and more.
Empower your team with a simple, yet powerful Inbox.
Take intelligent self-service to your customers
Build and deploy complex decision trees on WhatsApp using our no-code bot builder. Let your team focus on meaningful work, while the bots resolve repetitive questions by providing precise answers instantly.
Automate resolution at scale.
Provide the right information at the right time
Automatically send notifications at the right moment using Template messages. Attach images, videos and documents to these messages to add more context.
The next gen messaging experience
Let your customers message you as easily as messaging friends and family
Manage multiple WhatsApp messages in one, single workspace.
Prioritize messages from multiple WhatsApp numbers. Serve your customers better by connecting with your favorite 3rd party tools to get full customer context, collaborate with your teammates remotely and more.
Empower your team with a simple, yet powerful Inbox.
Reach your customers wherever they are
Enable your customers to get all the help they need in one place.
Let your customers conveniently schedule appointments or meetings to get help.
Offer instant, secure payment options with Apple Pay
Future proof your customer service
An effortless messaging experience for your customers and context-driven interactions for your team.
Deliver great digital service experiences that your customers expect, wherever they are.
The future of messaging is mobile — be there to welcome your customers on Apple Business Chat.
Automate repetitive conversations with AI
Deflect repetitive, transactional service requests with AI-powered processes.
Your agents are freed up to take care of complex interactions that require a human touch.
Humans and AI will be working together to deliver exceptional customer experiences.
Deliver digital-first customer service to your customers on Facebook
Be there for your customers whenever and wherever they need you. Engage your customers and offer personal, proactive, and timely support on Facebook Messenger
Get started at a moment’s notice
Connecting your Facebook page with your Freshdesk Messaging account is simple, instant, and safe.
Route all messages from your Facebook pages to one Freshdesk Messaging Inbox.
Read, respond, and manage your customer service from one place.
One Freshdesk Messaging account for all your Facebook messages
Make life easier by connecting all your Facebook pages to your Freshdesk Messaging account
If you ever need to stop, you can quickly disconnect a page. Simply toggle it off
Make the most of experts and bots on your team
Route your Facebook messages from Facebook to specific Freshdesk Messaging groups
Improve deflection by deploying bots on your Facebook channel
Assign chats to agents or to bots based on the choice of the Facebook page
Start seeing results in real-time
Read, respond, and manage messages from your customers in one place
Make use of canned responses and FAQs to offer effortless digital customer service
Get insights into your Facebook conversations without leaving your Freshdesk Messaging account
Messaging Pricing
Support Desk combines best-in-class ticketing, self-service, and reporting.
OMNICHANNEL
Leverage messaging and telephony features with your Support Desk to offer seamless support across channels from one place.
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